Return policy
This Return & Refund Policy applies to all purchases made through our store featuring products inspired by the performance and design standards of Alpinestars.
We are committed to ensuring a smooth and fair shopping experience for all customers.
1. Return Eligibility
You may request a return if:
- The item is defective or damaged upon arrival
- You received the wrong item or size
- The item is unused, unworn, and in original packaging
To be eligible, return requests must be made within 14 days of delivery.
2. Non-Returnable Items
We cannot accept returns for:
- Items that have been worn, used, or washed
- Clearance or final sale items (up to 80% OFF promotions)
- Items without original packaging or tags
3. How to Request a Return
To start a return, please contact us at:
📧 service@salessupport2020.com
Please include:
- Order number
- Product details
- Reason for return
- Photos (if damaged or incorrect item received)
4. Refund Process
Once your return is approved:
- Refunds will be processed to your original payment method
- Processing time: 5–10 business days after approval
- Shipping fees are non-refundable (unless our error)
5. Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return the original product and place a new order.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (processing may take time)
- Contact your bank for additional processing delays
If you still have not received your refund, please contact us.
7. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
8. Contact Us
For any return-related questions:
📧 service@salessupport2020.com
This Return & Refund Policy applies to all purchases made through our store featuring products inspired by the performance and design standards of Alpinestars.
We are committed to ensuring a smooth and fair shopping experience for all customers.
1. Return Eligibility
You may request a return if:
- The item is defective or damaged upon arrival
- You received the wrong item or size
- The item is unused, unworn, and in original packaging
To be eligible, return requests must be made within 14 days of delivery.
2. Non-Returnable Items
We cannot accept returns for:
- Items that have been worn, used, or washed
- Clearance or final sale items (up to 80% OFF promotions)
- Items without original packaging or tags
3. How to Request a Return
To start a return, please contact us at:
📧 service@salessupport2020.com
Please include:
- Order number
- Product details
- Reason for return
- Photos (if damaged or incorrect item received)
4. Refund Process
Once your return is approved:
- Refunds will be processed to your original payment method
- Processing time: 5–10 business days after approval
- Shipping fees are non-refundable (unless our error)
5. Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return the original product and place a new order.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (processing may take time)
- Contact your bank for additional processing delays
If you still have not received your refund, please contact us.
7. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
8. Contact Us
For any return-related questions:
📧 service@salessupport2020.com